The preparations begin…
The level of preparation that has to go into starting a contract with Steiner is impressive to say the least. Organizing a visa application interview; applying for a criminal records check; printing off, signing and returning all contract bits and bobs; researching insurance; learning and reviewing all products…the list seems endless, not to mention I’m moving house and sorting graduation ceremony details! My biggest piece of advice to anyone would be to start as soon as is feasibly possible because it *will* get on top of you. I’m lucky as I have nearly a full 6 months between my interview date and when I start in September which gives me plenty of time in theory, but even now I feel like I’m letting it run away with me and it’s making me a little stressed.
In order to make it seem more palatable I will break it down into its component steps and explain each one individually;
Applying for a criminal record check
When applying for a CRB check the most important thing is that everything you put on the form be completely and totally accurate. Even the smallest mistake can lead to it being returned and needing to be filed again, which can create a major delay. Ensure, before beginning to fill out the paperwork, that you have addresses for the last 5 years catalogued and to hand, in order to reduce the chances of making mistakes.
As you should have taken photocopies of your passport along to your Steiner interview you shouldn’t be required to send your passport along with the application, and a photocopy will do, thus it should only be necessary to pay the £60 fee, however do double check this as it will differ for some people. The paperwork distributed with the application form will explain it all.
Visa application process
Unbeknownst to me you can actually apply for the C/D1 visa online, which seems to be by far the best idea considering the phoneline costs £1.23 per minute and seems to be permanently on hold! The questions are occasionally ridiculous and frequently confusing but the guidance down the side bar is very helpful. The only area that I found myself perplexed in was the question that asked for a national identification number – in this I gave my national insurance number, but I’m still unsure as to whether this is what they were asking for.
At the point at which I applied the visa fee was set at £120 which was to be paid in full up front but would be refunded upon the ship.
Signing contracts
This part at least is relatively straightforward; print off the paperwork (the starter pack needs signing as well, the contract should arrive in the post), sign it, scan it in and email back to Steiner. I would also strongly recommend photocopying the whole lot and keeping the photocopies safe somewhere else, just in case the need for them comes up.
Insurance
The company recommended to me by Steiner was STA travel, though no guidance was given as to which insurance option was the best. From my research into this I would say you should expect to pay between the £450-£600 mark, depending on your age and level of cover.
Learning the product range
Having just come out of a degree this should be the simplest thing for me as my mind is still in learning mode, but for others it could be the most difficult by far. I recommend using the tried and tested method of remembering something – repetition! Print out the workbook, make a list of all the products and the facts you have to learn (2 ingredients and 2 benefits per product), separate these into ranges, make flash cards with the product on one side and the information on the other and practice the hell out of it! Seriously, this is vital, as there will be a test on this pre-learning on the first day at the academy and if you don’t pass with 85% or more you risk being asked to leave the training and forfeit your chance on the ships.
In case there are people who, like me, would like to get a jump start on this product knowledge I shall pop the links to the training manual below:
http://www.onespaworldtraining.com/pdf/Steiner_Training_Guide.pdf
Next time … what I learned about working on the ships, from the Steiner recruiter!